Education Business and Operations Team

Meet the Business Team!

Great things in business are never done by one person. They're done by a team of people!- Steve Jobs.


From left to right-

Michelle Walker: Michelle recently joined the team to proactively promote all the fantastic work that the Health Academy does. Michelle regularly liaises with the Heads of Departments and their teams to see what events, new programmes or courses are coming up and then create content for the website accordingly. She then pushes this information out via our Facebook & Twitter accounts.  Please do give them a follow using the links below! Michelle also reviews how we can improve the user experience of our website and make sure we are visible by the main search engines. 

Contact: 01772524683 /

Karen Robinson: Karen deals with Apprenticeship provider Business monies and supports the Widening Participation team with regards to Apprenticeship funding which the Trust receives. Karen also deals with student tracking/payments relating to the BSc Nursing Adult Programme and supports the Business Team on a daily basis with Event support, updating the Health Academy Website content and equipment ordering for the Education Centres.

Contact: 01772 523245 /

Soo Wadsworth: Soo is now in her 20th year working for Lancashire Teaching Hospitals Trust working originally as a medical secretary before progressing onto a more business administrative role.  She joined the newly established EBO team in 2014 as the Business  Support Officer.  As part of her role she ensures that divisional policies, contracts, SLA’s, IG register, asset register, risk register and data sharing agreements are compliant, accurate and up to date.

Contact: 01772 524323 /

Susan Maxwell: Susan’s background is Education Management. Susan moved into the role of Business Services Manager for the Academy in 2014. Her work focuses on marketing the Health Academy’s unique brand of bespoke high quality Health Care Education and Training ensuring this is accessible to all those who work in health care or aspire to do so.

Contact: 01772 524310 /

Joanne Parker: Joanne joined the Trust in 2002 and more recently moved to the Business Team in 2014. Joanne is Study Leave Coordinator for the Trust, providing administrative support to several Specialty Training Programme Directors and Drs in training. Joanne coordinates funding to Nurses/Health Professionals within the Trust applying for Multi Professional Educational Funding and applicants of SAS funding. Joanne coordinates the ‘GP & Hospital Drs Educational Programme’ a series of topical events providing continued professional development. As well as undertaking Business Administration duties and supporting events for the Health Academy. 

Contact: 01772 524834 /

Olivia Dymond: Olivia joined the Trust in 2016 and joined the Business Team in April 2017 as an apprentice. Having now secured a full time postiton, some of her main duties involve inputting and updating of records, stock ordering, processing invoices, handling education monies, answering the telephone, dealing with email and face-to-face enquiries and responding to requests from both members of the Education Department and staff at all levels across the Trust.

Contact: 01772524670 /

These are just some of the things the team do to support the Health Academy at Lancashire Teaching Hospitals.

  1. Marketing and promotions
  2. Information service for existing and prospective clients
  3. Management of our education centres and bookings click here
  4. High quality customer service and client care
  5. Events management  click here
  6. Education resource procurement
  7. Education commissioning
  8. Business intelligence
  9. Business solutions
  10. Contract management
  11. Information governance and risk management
  12. Business continuity
  13. Education service development
  14. Education Social Media and Public Relations
  15. Health Academy web site management
  16. Accounts Management 


To contact the Education, Business and Operations Team Telephone 01772 524310  or email