IT Software, Web and Telecoms Professionals – Level 3 & 4

Course Overview – Level 3

The Infrastructure Technician involves using technical knowledge and understanding in order to support customers with their queries and issues across a range of technical areas in relation to Microsoft technologies. The apprentice will learn skills such as installing hardware and software, network troubleshooting and implementing security fixes for both local and cloud based systems. They will know how to successfully manage and service customers in accordance with the ITIL model and gain an understanding of coding and logic by exploring paradigms and languages for development.

The course content for the Level 3 qualification typically includes:

  • Level 3 Diploma in ICT Professional Competence
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • Cloud Fundamentals
  • Coding and Logic
  • ITIL Foundation
  • External Assessment, Synoptic Project and Overview

Course Overview – Level 4

The apprenticeship builds upon the knowledge and skills learnt on the level 3 apprenticeship or equivalent. The apprentice will complete modules that prepare them for project management and IT systems development, ensuring that thorough planning, testing and integration is completed. They will complete courses based on Windows Server 2012 and Virtualisation, allowing them to function with the vital tools of today’s networks. Apprentices will consider how to interact with various customers in a professional manner while working on emerging technologies.

The course content for the Level 4 qualification typically includes:

  • Level 4 Diploma in ICT Professional Competence
  • Level 4 Higher Diploma in ICT Systems and Principles
  • Systems Development
  • Project Management and Effective Communication
  • Network and Emerging Technologies
  • Data Communications
  • ICT Virtualisation
  • Installing and Configuring Windows Server 2012