In this section
Our performance
We try to meet or exceed student and learner expectations and value feedback on our performance. If you are happy with the service you have received, please let us know by passing on a compliment. If you are unhappy with the service you have received, please let us know using the many ways to “have your say” or by raising a concern.
All feedback is treated seriously and appropriate action is taken.
Passing on a compliment
You can pass on a compliment to any member of staff by using the Trust ‘Thank You’ tool, via email or by filling in a compliments form. Details of the compliment will be forwarded to the relevant Divisional area.
Providing feedback
You can provide feedback about your experience at Lancashire Teaching Hospitals by attending a focus group or feedback session delivered by our impartial education governance team or through internal/national surveys. If you would like to make a suggestion about how we could improve things, then please complete our suggestions form. The Health Academy monitors these comments frequently.
How to raise a concern (Education)
At Lancashire Teaching Hospitals, we are committed to ensuring that every colleague and student feels safe, supported, and protected when speaking up. Raising concerns is a vital part of improving patient safety, staff wellbeing, workplace culture and learning experience, and we want you to feel confident that your voice will be heard and acted upon.
Guidance on raising concerns for colleagues and students can be found in the ‘Raising Concerns at Work Policy and Procedure’
How to make a complaint or raise a concern (Non-Education)
Patient complaints should be directed to The Patient Experience and PALS Team via PALS@lthtr.nhs.uk. Alternatively you can click here for further information)