We try to meet or exceed student and learner expectations and value feedback on our performance. If you are happy with the service you have received, please let us know by passing on a compliment. If you are unhappy with the service you have received, please let us know using the many ways to “have your say” or by using our formal complaints procedure.
All feedback is treated seriously and appropriate action is taken.
Passing on a compliment
You can pass on a compliment to any member of staff by using the Trust ‘Thank You’ tool, via email or by filling in a compliments form. Details of the compliment will be forwarded to the relevant Divisional area.
To make a comment or suggestion
You can make a comment about your experience at The Health Academy by attending a focus group delivered by our impartial education governance team or through our learner voice platforms. If you would like to make a suggestion about how we could improve things, then please complete our suggestions form. The Health Academy monitors these comments frequently.
How to make a complaint or raise a concern (Education only*)
The Health Academy recognises that there may be occasions when you have cause for complaint about the service you have received. In this instance please review our ‘Education Complaints, Compliments and Suggestions Policy’ for further information and guidance.
To make a formal complaint or raise a concern, please complete our online complaints form below. (Only complaints relevant to education activity delivered by the Trust should be completed below. Patient complaints should be directed to The Patient Experience and PALS Team via PALS@lthtr.nhs.uk. Alternatively you can click here for further information)